Terms of service

Last updated: September 25, 2026

Welcome to MULACHI.

By accessing https://www.mulachi.com or purchasing our products, you agree to these Terms of Service and applicable Indian law.

1. Acceptance of Terms

Using our website or placing an order means that you agree to these Terms of Service.

If you do not agree with these terms, please do not use the website.

2. Eligibility

You must be at least 18 years old, or have appropriate parental/guardian consent, to make a purchase on our website.

3. Account Registration

If you create an account, you are responsible for keeping your login credentials confidential and for activity under your account.

If you believe your account has been accessed without authorization, contact:

support@mulachi.com

4. Products, Pricing & Accuracy

We make reasonable efforts to display product colours, fit and details accurately. However, colours may vary slightly depending on your device or screen.

All prices are displayed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.

Prices may change without notice. The price applicable to your order is the price displayed at checkout.

If a product is incorrectly priced because of a technical or human error, we reserve the right to cancel the order and issue an applicable refund.

If a product becomes unavailable after an order is placed, we may offer a refund, store credit or an available substitute.

5. Promotions & Discount Codes

Discount codes may be limited to one per order unless otherwise stated.

Discount codes may not be combined with other offers and may be restricted to selected products.

We reserve the right to modify or end promotions at any time.

6. Orders & Payment

By placing an order, you confirm that the information provided is accurate.

All orders are prepaid. We accept available online payment methods such as:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets

Payments are processed securely through our payment gateway.

We reserve the right to cancel or refuse an order in circumstances such as suspected fraud, payment issues or product unavailability.

7. Shipping & Returns

Shipping, cancellations, returns and refunds are governed by our Shipping Policy and Refund Policy, which form part of these Terms of Service.

8. Reviews & User Content

If you submit a product review, photograph or comment, you grant MULACHI a non-exclusive, royalty-free right to display and use that content for website and marketing purposes.

You confirm that your submitted content:

  • Does not infringe another person's rights.
  • Is not fake or misleading.
  • Does not contain unlawful or offensive material.

9. Intellectual Property

All website content, including:

  • Logos
  • Product photography
  • Text
  • Graphics
  • Designs
  • Website materials

belongs to MULACHI or its licensors and may not be copied, reproduced or reused without written permission.

10. Prohibited Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website operation or security.
  • Attempt unauthorized access.
  • Scrape or reproduce website content without permission.
  • Resell our content without authorization.

11. Third-Party Links

Our website may contain links to third-party websites.

MULACHI does not control and is not responsible for the content, policies or practices of third-party websites.

12. Limitation of Liability

To the fullest extent permitted by applicable Indian law, MULACHI will not be liable for indirect, incidental or consequential damages arising from use of the website or products purchased.

Our total liability relating to an order will generally be limited to the amount paid for that order, subject to applicable law.

13. Indemnification

You agree to indemnify MULACHI against claims arising from your misuse of the website or violation of these Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Disputes will be subject to the jurisdiction of the applicable courts in India.

15. Grievance Officer

Name: [Grievance Officer Name]
Designation: [Designation]
Email: support@mulachi.com

We acknowledge complaints within 48 hours and aim to resolve them within 1 month of receipt.