Refund policy
Last updated: September 25, 2026
We want you to be satisfied with your MULACHI purchase. This policy explains order cancellations, returns, exchanges and refunds.
Order Cancellation
You may cancel your order before it is shipped by contacting us at:
Once an order has been shipped, cancellation may no longer be possible and the order will need to follow the return process.
Return Window
Return/refund requests must be made within 7 working days from the delivery date.
After this period, we may not be able to accept the return or process a refund.
Return Conditions
Returned products must be:
- Unworn and unwashed.
- Undamaged.
- With original tags attached.
- In original packaging where applicable.
- Accompanied by your order number or proof of purchase.
Non-Returnable Items
The following items may not be eligible for return:
- Underwear, swimwear and hygiene-sensitive products unless the hygiene seal is unbroken.
- Items marked as Final Sale or purchased at clearance price.
- Gift cards.
How to Start a Return
Email support@mulachi.com with:
- Your order number.
- Reason for return.
- Relevant photos, where applicable.
Our team will confirm eligibility and provide return instructions.
Return Shipping
For eligible customer-initiated returns, return shipping charges may apply.
If a product is defective, damaged or the wrong product was delivered, we will cover the applicable return shipping and arrange an appropriate resolution as required by applicable law.
Refunds
Once the returned product is received and inspected, we will notify you regarding the refund.
Approved refunds will be processed to the same payment method used for the original purchase.
UPI, card, net banking and wallet refunds may take [5–10] business days, depending on the payment provider and bank.
Exchanges & Store Credit
If you want a different size, colour or product, contact:
Exchanges are subject to product availability. Store credit may also be offered where applicable.
Damaged, Defective or Incorrect Items
Please contact us within 7 working days of delivery with photographs of the issue.
For eligible cases, we may arrange a replacement, exchange or full refund.
Late or Missing Refunds
If your refund has not appeared within the applicable timeframe, first check with your bank or payment provider.
If you still need assistance, contact: