Privacy policy

Last updated: September 25, 2026

MULACHI ("we," "us," "our") operates this website, https://www.mulachi.com. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have under applicable Indian law.

Information We Collect

We may collect:

  • Contact & Identity Data: Name, email address, phone number, shipping and billing address.
  • Order & Transaction Data: Products purchased, order history and payment confirmation. We do not see or store your full card number; payment information is handled securely by our payment gateway.
  • Account Data: Login credentials and saved preferences if you create an account.
  • Device & Usage Data: IP address, browser/device type and pages viewed through cookies and analytics tools.
  • Marketing Preferences: Whether you have opted in to receive email, SMS or WhatsApp updates.

How We Use Your Information

We use your information to:

  • Process, ship and support your orders.
  • Send order confirmations and shipping updates.
  • Send promotional communications only where you have opted in.
  • Personalize your shopping experience.
  • Improve our website, products and customer service.
  • Detect and prevent fraud and enforce our Terms of Service.

Consent

We obtain consent for marketing communications or optional data uses through a clear affirmative action. You may withdraw your consent at any time.

Cookies & Tracking Technologies

We may use cookies for:

  • Essential: Cart, checkout and login sessions.
  • Analytics: Understanding website traffic and usage.
  • Advertising: Retargeting and measuring advertising performance.

Essential cookies are required for the website to function. Analytics and advertising cookies may be disabled through available browser or cookie settings.

How We Share Your Information

We may share necessary information with:

  • Payment gateways to process payments.
  • Logistics partners to deliver your orders.
  • Analytics and marketing platforms that help us operate the website.
  • Government authorities where required by law.

We do not sell your personal data.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, meet applicable tax/GST record-keeping requirements and support the purposes described in this policy.

Your Rights

Subject to applicable law, you may have rights to:

  • Access information about your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of data that is no longer required.
  • Withdraw consent.
  • Nominate another person to exercise applicable rights on your behalf in the event of death or incapacity.
  • File a complaint with our Grievance Officer.

Children's Data

We do not knowingly collect personal information from children without verifiable consent from a parent or legal guardian.

Data Breach

In the event of a personal data breach, we will take appropriate steps and provide notifications where required by applicable law.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date.

Grievance Officer

Name: [Grievance Officer Name]
Designation: [Designation]
Email: support@mulachi.com

We acknowledge complaints within 48 hours and aim to resolve them within 1 month of receipt.